Where Did the Need Arise?

The quality of a product is tested not only during production but also after it reaches the customer. Yet many companies do not fully know how their products perform in the field or why they fail.

This leads to:

Weak warranty processes,
Unplanned work by technical support teams,
And customer dissatisfaction.

Companies now want to manage the process and make decisions by collecting real-time data from products operating in the field.

What Do We Offer?

At TiriBit Software, we develop sensor-based tracking systems that can be integrated into your products and after-sales digital feedback infrastructures.

Components of the system we developed:

Sensors such as temperature, vibration and current embedded in products
Motor/device health assessments with a Python-based data analysis infrastructure
.NET-based interfaces for customers and technical teams
Automatic failure prediction and alert system
Digital maintenance history and customer feedback module

What Problems Does It Solve?

Having no alternative other than post-failure intervention
Lack of information between customer and technical team
Recurring issues without lessons learned
Lack of data on warranty coverage and field performance

Where Is It Used?

Electric motors, pumps, inverter systems
Industrial devices and energy-producing systems
OEM manufacturers and distributor support systems
All products requiring periodic maintenance

Gains

Unplanned downtime decreases with pre-failure intervention
Customer satisfaction increases
Technical support teams are guided remotely with data
Out-of-warranty failures are accurately separated
Field data is used for product improvement

Result

After-sales processes should now be proactive, not reactive. The monitoring and feedback solutions offered by TiriBit Software not only prevent failures; they create a continuous and measurable bond between the customer and your company.

After-Sales Monitoring and Feedback Systems